Frequently asked questions
a few of your queries answered.....
Q. What time is Check In?
A: From 4pm.
Q: Does your hotel offer car parking?
A: The hotel offers over 50 complimentary car parking spaces.
Q: Does the hotel offer WiFi?
A: The hotel offers complimentary WiFi throughout the hotel.
Q: How do I log in to your Wifi?
A: If it is your first time to visit, you will be asked to provide an initial registration. After this it will automatically connect.
Q: What time is Breakfast served?
A: Monday - Sunday: 7.30am - 10.30am
Q: What are your dining options?
A: Pier One Restaurant serves breakfast daily.
Wharf Tavern serves lunch from 12.30pm - all day menu including popular carvery lunch, 7 days a week, choices change daily to ensure a wide variety of dishes and use the best of seasonal Irish produce.
Dinner: 7 days a week from 5pm
Q: I have food allergies, do you cater for these?
A: We offer a breakdown of allergens on our menus. Any specific requirements should be forwarded to the hotel prior to arrival.
Q: Is the hotel Pet friendly?
A: Guide Dogs Only
Q: Do you have hairdryers in the rooms?
Q: Is there tea/coffee making facilities in the rooms?
Q: Is there a safe in the rooms?
A: In the Suites only.
Q: Is there air con?
A: In the Executive Guestrooms and Suites.
Q: Do you allow smoking?
A: Smoking is not permitted in any part of the hotel or in the guestrooms, smoking in a bedroom will incur a penalty of €200.
Q: Do you provide Irons and Ironing Boards?
A: The hotel provides a supply of Irons and Ironing Boards on request.
Q: Do you have a Leisure Centre?
A: Yes, we offer complimentary access to a Health & Fitness Club including 15m deck level pool, Kids Pool, Sauna, Jacuzzi, Steam Room 4-minute walk
Q. What time is check out?
A. Check-out is at 12.00 noon.
Q: Can I request a Late Check Out?
A: Yes, but this is subject to availability and may incur a surcharge of €30. Late Check out is 2pm.
Q: What payment options are accepted?
A: Cash payments are only accepted if a Credit Card is provided on check in. If paying with a Debit Card full payment will be taken off the Debit card on arrival.
Q: What is your cancellation policy?
A: All reservations have a 48 hour prior to arrival cancellation policy. If booked through a third party, please contact the booking agent directly for cancellation policies.
Q: How do I book groups into the hotel?
A: Please contact our reservations team on 021 4779300 or email firstname.lastname@example.org
If there’s anything we haven’t covered above, please contact the hotel direct on 021 4779300 or email email@example.com and we will be more than happy to answer your query.